REVISION POLICY:

Depending on the package you choose, we offer revision services. Customers have the option to request unlimited revisions at no extra cost, as long as the design and concept remain unchanged. The turnaround time for revisions is 48 hours.

FAIR USAGE POLICY:

Our commitment to providing unlimited revisions means that you can request up to a maximum of 30 revisions for a project without incurring any additional charges. Beyond this limit, additional revisions may come with extra costs to ensure that you get the most out of our services.

Refund Policy / Money Back Guarantee:

Our refund and cancellation policies are strategically crafted to ensure the utmost security for both the client and the company. The terms outlined below will be enforced in the event of an order cancellation, unless Amigo Web Studio cancels or terminates your contract for reasons other than breach or non-performance.

All refund requests will be fulfilled as per the following arrangement:

• If an order is canceled within 24 hours of placement, you are entitled to a full refund, with a deduction of a 10% processing fee. However, this policy does not apply if the initial designs have already been delivered or if revision requests have been made within the specified timeframe. Furthermore, please note that no refund requests due to a change of mind will be considered after the mentioned timeframe has passed.
• In the event that a refund request is submitted before the delivery of the initial design(s), you will be eligible for a full refund, with a deduction of a 10% service and processing fee.
• If a refund request is made within 48 hours, you would qualify for a 66% refund, with a deduction of a 10% service and processing fee.
• If a refund request is submitted between 48 to 120 hours after the initial design delivery, you would be eligible for a 33% refund, with a deduction of a 10% service and processing fee.
• Please note that no refund requests will be considered after 120 hours have elapsed from the initial design delivery. However, we strongly believe in ensuring 100% customer satisfaction, and we encourage you to reach out to us if you have any concerns or issues.
• No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.
• Please be aware that no refund requests will be considered once the final files have been delivered.
• Regarding our website packages, it's important to note that no refund requests will be accommodated once the website development has been completed or once the website has been deployed and is live.
• In the case of our video animation packages, please be aware that no refund requests will be entertained once the storyboard design phase has been completed.
• Any refund requests should be communicated to our support department. It's important to note that Amigo Web Studio, in accordance with the terms outlined in your user agreement, reserves the right to approve or disapprove refund requests on an individual, case-by-case basis, typically based on any violations of the user agreement.
• For Amigo Web Studio, the same refund policies applicable to single packages will also apply to custom packages.
• As an example, if you've ordered both logo and web design services, and you approve the logo design, please note that you can only request a refund for the website service during the initial design phase of the website, not at a later stage.
• To initiate a refund request, it's essential to provide a valid reason, which will be assessed against the design brief and customer feedback regarding revisions. Unless a design concept has not been aligned with the initial brief, a refund will not be granted; however, we will continue to offer further revisions until complete satisfaction is achieved.
• Our money-back guarantee is contingent on the condition that an order is placed in good faith. If a customer has placed design orders with multiple design agencies for the same project with the intention of claiming a refund, we do not view this as acting in good faith. In such circumstances, we reserve the right to decline a refund request.
• For all design projects, it is essential that customers actively participate and provide feedback before finalizing the design. This collaborative approach ensures that the customer's input is considered and incorporated to achieve the desired results.
• Our 100% unique design guarantee allows for the redesign of a logo if it is discovered to be significantly similar to another pre-existing logo design. Any resemblance to an existing design will be regarded as purely coincidental, and Amigo Web Studio will not accept responsibility or liability for any claims or compensation in such cases. It is the client's responsibility to secure copyright for their artwork.

How to claim your refund:

To ensure the approval of your refund request, please ensure that you meet the following requirements:

• To claim your refund and specify your concern, please get in touch with us using any of the following three methods:
• Toll Free +1 (844) 246-7494
• Live Chat
• [email protected]
• We will make every effort to address your concern promptly through our revision policy. If we are unable to resolve the issue, we will send you an email confirming the approval of your refund request from our refund department. It's important to note that following the refund, Amigo Web Studio will acquire the design rights, and you will not have permission to display any version of the design provided by the company. Please be aware of the following:
• With the transfer of design rights to the company, you acknowledge and agree that you will have no rights, whether direct or indirect, to use any response or other content, work product, or media. Furthermore, you will not hold any ownership interest in or claim to these materials.
• In collaboration with Government Copyright Agencies, Amigo Web Studio may share Copyright Acquisition information for refunded designs, which will restrict the future reuse of these designs as original creations. If you have any questions or concerns regarding our Refund Policy, please don't hesitate to contact us by clicking here at [email protected].

My Account:

The "My Account" area serves as a convenient means of communication. It is your sole responsibility to regularly check the account area for addressing queries, concerns, or providing additional instructions to the designer. Failure to frequently check or use the Account Area will not provide sufficient grounds for a refund. However, if you are unsure about how to use this feature, please feel free to contact our customer support team at any time for assistance.

Reactivation Policy:

We will not process or refund any orders if the client remains non-responsive for a period of 45 days. However, if the client encounters a personal issue that affects their responsiveness, they can send us an email to request a project hold. Additionally, if the client is non-responsive for more than 45 days and wishes to re-initiate the project, there will be an additional caution fee of $150 applicable.

Third Party Terms of Use:

Some aspects of our services may make use of third-party vendors and business partners, which could include software, information, or other services. Some of these vendors and partners may necessitate that users who utilize these features agree to our terms and conditions. This clause outlines the third-party terms and conditions imposed by these vendors and business partners in relation to the features listed below. By using these features, you acknowledge and agree to be bound by these third-party terms and conditions. Please note that these third-party terms are subject to change at the discretion of the respective third party.

Customer Support:

We provide 24-hour customer support to assist you with your inquiries and questions. You can reach out to us at any time, day or night.

Quality Assurance Policy:

To ensure your satisfaction, our designers strictly adhere to the specifications you provide in the order form without deviation.

• Our designs are crafted following comprehensive research, ensuring both their quality and uniqueness.
• 100% Satisfaction Guarantee
• Our offer of free multiple revisions, as per your specifications, guarantees your complete satisfaction, ensuring that you are 100% happy with the final result.
• We continually refine and revise the ordered design until you achieve 100% satisfaction with the final result.
• We provide complimentary full coordination with your printing company, should it be necessary.

DELIVERY POLICY:

All design order files are delivered to your Account Area on the date specified in the Order Confirmation Email. Additionally, we will send you an email notification to inform you that your design order has been delivered to your dedicated account area. Please note that all policies regarding revisions and refunds are contingent upon the date and time of design order delivery to your account area. Upon placing an order, we provide you with a design order reference number, allowing you to track the status of your order and submit revisions using this reference number. We typically deliver all our customized design orders via email within 2 to 3 days from the time of order placement. For those in need of a faster turnaround, we offer a RUSH DELIVERY service, which allows you to receive your initial logo samples within 24 hours for an additional fee of just $100.

Should you require further assistance or have any inquiries, please don't hesitate to contact our 24-Hour Customer Support Center.

Communication Policy:

By using our services, you acknowledge and agree that Amigo Web Studio is not responsible for any correspondence originating from email addresses other than those associated with our domain, specifically "[email protected]," and any toll-free numbers not explicitly listed on our website. Amigo Web Studio should not be held liable for any damages resulting from such correspondence. We solely assume responsibility for communication conducted through email addresses under our own domain name or via toll-free numbers already mentioned on the Amigo web Studio’s website.

Revision Policy

Revisions are contingent on the package selected. Clients can approach us for unlimited free amendments, and we will revise their design with no extra charges, given that the design and concept remain intact. The revision turnaround time will be 48 hours.

Refund Policy

Amigo Web Studios LLC allows you to have your money back within 45 days of order placement & reserves the right to terminate this, at any time, with or without notice depending upon the scenario. This offer strictly implies that the refund is asked upon viewing the initial samples only; requesting revisions on the initial design work shall be regarded as a continuation of the project & will make this guarantee annulled. We rely on the customer’s prompt feedback during the design process to complete the task effectively and therefore hope that the customer gives proper feedback to get the desired results.

We won’t entertain or refund any orders if the client stays non-responsive for 45 Days; however, the client can email us to hold the project if there is some personal issue.

If the client wants to forfeit any part of the discounted package, the refund (if applicable) will be made for the whole package. For example; if the client has availed the discounted package for a Logo & Website and only wants to avail one service instead of both, he/she will not be applicable for any refund.

Furthermore, the customer shall forfeit the right to the refund outlined above if the customer request additional revisions (1 or more design changes regardless of the complexity) or modifications to any of the initial concepts. You shall also forfeit the right to a refund if you do not respond promptly to a status notification from "Amigo Web Studios LLC ".

In case of finalizing one part of the order, the customer won’t be eligible for a refund for the remaining package.

24-hour design fees and 24-hour rush changes are non-refundable.

No refund is available for design firms or those who order our design services on behalf of another entity. If an order cancellation request is posted before the delivery of the

initial concepts, you are eligible for a refund. In case of a duplicate charge, the 100% amount will be returned. If design requirements are not fulfilled, committed at the time of sale, or the designs are not delivered according to the delivery policy, though a proof is required for such commitment, a refund can be claimed. You agree that for bundle packages (e.g., Logo, Stationery, Website, Social Media, and Brochure), the refund will be as per the services availed. If there is any discontinuation with a certain service included in the bundle package, then the refund must be claimed before initiating that service.

The following terms and conditions apply to all the services purchased by the client and provided by Amigo Web Studios LLC .

On any occasion, any funds deposited will not be liable for a refund if the initial design and concepts (after delivery) are approved, or a change is asked for unless Amigo Web Studios LLC cancels or ends your Contract for a reason other than your breach or non-execution.

All refund requests will be as per the following arrangement:

You make a solicitation when the underlying ideas for a logo are provided. However, once you approve or ask for changes in the initial designs, the refund offer will be void, and a refund request will not be entertained.

Once the project has been entered into the revision phase, the refund offer will be void, and the refund request will not be entertained.

On the off chance that demand for a refund is made before the delivery of initial design concepts, then you would qualify for a full refund (less 10% administration and preparing charge).

If the refund request is made within 48 hours, you will only be eligible for a 66% refund (less 10% administration and preparing expense).

If the refund request is made within 48-96 hours after the initial design delivery, you will only be eligible for a 33% refund (less 10% service & processing fee).

No refund request will be entertained after 96 hours of the initial design delivery. However, we believe in 100% customer satisfaction, so you are requested to reach out to us to address your concerns.

No request for refund will be entertained after inaction by the customer after 7 working days. If you wish to restart the order, you will be charged a certain fee contingent upon your venture.

No request for a refund will be entertained if the customer goes unresponsive at any point in time for 5 working days.

All refund requests must be communicated to the support department. Amigo Web Studios LLC reserves the right to approve/reject any refund requests based on an individual case-to-case premise.

No refund will be entertained after the final files have been delivered.

For Website bundles, no refund will be entertained once the initial design mock-up has been revised or the inner pages created with the client’s approval.

All refund requests must be communicated to the support department.Amigo Web Studios LLC, in light of the infringement of your user agreement, reserves all authority to affirm/object to your solicitation on an individual case to case premise.

For Amigo Web Studios LLC /Custom bundles, a refund will be applied just as on the single packages.

For instance, if you request a logo and web design and approve of the logo, you are eligible for the refund of the website service at the time of initial design only.

A refund request should have a legitimate reason which must be qualified against the outline brief and client input for revisions. Unless an idea has not been composed as per the brief, a refund will not be approved; however, a discount won’t be given. However, further revisions will be provided until you are satisfied.

It is also to be noted that, under any circumstances, both parties Amigo Web Studios LLC & Client) agree not to attack/criticize each other and any of its employees, associate/s or partner/s publicly (on public forums, blogs, social networks, etc.) at any given time during or after the contract period. Similarly, both parties agree not to talk on forums, blogs, community groups, or any social media platform in a way that brings a bad name to either party or any of its employees, associate, or partner. In case of a breach, the breaching party would have to pay a reasonable compensation decided by the non-breaching party as damages.

Money-Back Guarantee depends on that the request is set per some basic honesty. Where a client has placed design orders with more than one agency for the same job, intending to claim a refund, Amigo Web Studios LLC does not consider this to be good faith. In such instances, we reserve the right to decline a refund request.

All design jobs require client input before finishing the design, so it is requested that the customer be active throughout the process and give feedback to get the required results.

100% unique design guarantee qualifies you for a new logo if the logo designed by Amigo Web Studios LLC is found to be considerably similar to another design that already exists. Any likeness to a current outline will be just a fortuitous event, and Amigo Web Studios LLC won’t acknowledge any responsibility or claim of any compensation in such a case. After finalization of logo it needs to go through the registration process in order to have complete ownership and 100% rights over the logo.

How To Claim Your Refund

To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements.

1. Specify your concern and claim your refund through any of the following three modes:-

• i. Toll free # +1 (844) 246-7494

• ii. Live Chat.

• iii. Email ([email protected])

We will try to resolve your query and concern in light of our revision policy immediately or email you a refund request approval from our refund department.

After the refund, the rights to your design would be transferred to Amigo Web Studios LLC and you would not legally be allowed to display any version of the design sent by the company.

1. Since the design rights would now be transferred to Amigo Web Studios LLC, you concur that you will have no right (immediate or circuitous) to use any reaction or other substance, work item, or media, nor will you have any ownership interest for or to the same.

2. Working in a joint effort with the Government Copyright Agencies Amigo Web Studios LLC would share Copyright Acquisition data for the refunded outlines that would confine the re-utilization of the designs as original designs in the future.

If you have any questions or concerns about our Refund Policy, please contact us by clicking here ([email protected]).

My Account

The My Account area is a convenient way to communicate. It is your sole responsibility to check the account section for all questions, queries, concerns, and any other instructions for the designer. Failure to actively check my account section may become a cause of hindrance in your perusal of a refund. If you are unsure of how to use the My Account area, please get in touch with customer support at any time for prompt assistance.

Quality Assurance Policy

For complete satisfaction, our designers are instructed not to deviate from the specifications provided by the client in the order form.

The designs are crafted after adequate and thorough research to ensure quality and uniqueness.

100% Satisfaction Guarantee

We revamp the requested design and continue overhauling it until you are 100% fulfilled (depending upon your package).

Domain and Hosting

Domain and Hosting are provided if included in your customized package.

Emails can only be provided if your website is hosted on our server.

If you wish to opt-out of hosting the website with us, you will not be provided with email accounts.

Delivery Policy

All design order files are delivered to My Account as specified on the “Order Confirmation” date. An email is also sent to inform the client about their design order delivery to their specific account area. All policies about revision & refund are subject to the date and time of the design order delivered to the client’s account area.

All design order files are delivered to “My Account” as per the date specified on the “Order Confirmation.” An email is also sent to inform the client about their design order delivery to their specific account area. All policies about revision & refund are subject to the date and time of the design order delivered to the client’s account area.

All customized design orders are delivered via email within 5 to 7 days after receipt of the order.

We offer a RUSH DELIVERY service through which you can have your first logo within 24 hours by paying just $100 additional! For further help, get in touch with our customer support department.

Record Maintenance

We keep your final design archived after we deliver your final files. If you wish to receive the final files again, we can email them upon request.

Customer Support

We offer 24-Hour Customer Support to address your questions and queries.

You can get in touch with us at whatever time, and we promise a prompt reply.

Correspondence Policy

YOU concur that Amigo Web Studios LLC is not at risk for any correspondence from email address (es) other than the ones taken after by our particular area, i.e., “[email protected]” or/and any toll-free number that is not specified on our site. Amigo Web Studios LLC ought not to be considered in charge of any damage(s) brought about by such correspondence. We assume the liability of any correspondence through email address (es) under our space name or/and through the toll-free number, i.e., as specified on Amigo Web Studios LLC Website.

Money-Back Guarantee

We are extremely confident of the work we do, which is why we back it up with a money-back guarantee. If we are unable to meet and beat your expectations, we’ll give you a refund.

100% Unique Design Guarantee

At Amigo Web Studios LLC we promise that all of our logos are produced/designed from scratch. We will provide you a logo that is adept and in complete compliance with your design brief.